Cancellation of Orders for Non-Personalized Products
Free cancellation for Non-Personalized Products order within 24h! We will charge 10% labor cost of order for cancellation after 24 hours.
We always do our best to get the product to you!
Cancellation of Orders for Personalized Products and Greeting Cards
We want your order to be made just the way you want it! Please review your personalization/engraving/special order information before submitting your order. Check spelling, dates and names carefully. You are welcome to contact us if you have questions before placing your order.
Generally, all Personalized items will be sent into production 24h after we receive the payment. Therefore, any cancellations after that time will incur a 30% material and processing fee.